Customer Relationship Management System

Customer Relationship Management System

Customer Relationship Management System is one of the off the shelf products of Spark Global Technology Solutions, Inc. that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. CRM systems are designed to compile information on customers across different channels — or points of contact between the customer and the company — which could include the company’s website, telephone, live chat, direct mail, marketing materials and social media. CRM systems can also give customer-facing staff detailed information on customers’ personal information, purchase history, buying preferences and concerns.

 

  • Event/To Do Creation

    The system allows the user to add new event or task in the calendar.

  • Customer Management

    This feature allows you to manage information of your customers.

  • Opportunities Management

    Quantifying the opportunities that your sales team has with customers is a relatively new feature that is now available for business. You can now locate the customers that are most likely to convert using this feature.

  • Product Management

    This feature allows you to manage all your products.

  • Contact Management

    This feature allows you to organize your contacts into groups and into any context that you see fit.

  • Request Approval

    Request Approval allows managers to approve changes in customer, opportunities, products, contact information made by the employees.

  • Reports and Dashboards

    Users can view statistics in a highly visual, engaging perspective using customized reports and dashboards.